Refund Policy

At NepaliBazzar.com, we strive to provide our customers with a seamless and satisfying shopping experience. We understand that circumstances may arise that require a refund, and we are committed to addressing such situations with transparency and fairness. Please read our refund policy carefully to understand the terms and conditions governing refunds.

1. Eligibility for Refund:

   • Refund requests must be made within seven (7) days from the date of delivery.
   • To be eligible for a refund, the item must be unused, unopened, and in its original packaging.
   • Perishable goods, including but not limited to fresh produce and dairy products, are not eligible for refunds unless there is a quality issue.

2. Quality Concerns:

   • If you receive a product that is damaged, defective, or has quality issues, please contact our customer support team within 24 hours of receiving the item.
   • Provide clear images of the product highlighting the issue for our assessment.

3. Incorrect Items Received:

   • If you receive the wrong item, please notify us immediately. We will arrange for the correct item to be delivered to you at the earliest convenience.

4. Refund Process:

   • Refunds will be processed based on the original payment method used during the purchase.
   • The refund amount may take 7-10 business days to reflect in your account, depending on your financial institution.

5. Cancellation and Refund:

   • If you decide to cancel your order before it has been shipped, a full refund will be processed.
   • Once the order has been shipped, the standard refund policy applies.

6. Non-Returnable Items:

   • Certain items, such as gift cards, downloadable software, and perishable goods, cannot be returned or refunded.

7. Refusal of Delivery:

   • If you refuse delivery without inspection, miss the delivery appointment, or provide an incorrect delivery address, the item will be considered undeliverable. In such cases, the order may not be eligible for a refund.

8. Contact Us:

   • To initiate a refund or for any refund-related inquiries, please contact our customer support team at admin@nepalibazzar.com or call our helpline.

We reserve the right to update or modify this refund policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Thank you for choosing NepaliBazzar.com. We appreciate your trust in our services.